“I used to wake up feeling like I was carrying a weight I couldn’t shake. Everything felt pointless, and I struggled just to get through the day. After starting treatment, including medication, the fog began to lift. I found energy again — and slowly, life didn’t feel so heavy.”
“My mind was constantly racing. Even when nothing was wrong, I felt tense, panicked, and on edge. It was exhausting. With the right medication, the constant fear quieted. I could finally breathe and focus without always waiting for something bad to happen.”
“I was always losing things, forgetting tasks, and starting but never finishing projects. It made me feel incapable. Once I started treatment, I could think more clearly and stay on track. It changed how I see myself — and what I believe I’m capable of.”
“After my loss, I felt stuck in sadness, disconnected from everything. It was more than just mourning — it felt like I couldn’t move forward. Medication didn’t take the pain away, but it helped soften the edges so I could begin to heal and reconnect with life.”
“Certain sounds or situations would send me right back into panic. I couldn’t sleep, and I was always on alert. It felt like I was never really safe. With medication and support, the flashbacks became less intense, and I finally started to feel grounded again.”
“I couldn’t stop the thoughts — or the rituals. I knew they didn’t make sense, but ignoring them made me feel panicked. Treatment helped reduce the compulsions and gave me space to live without being trapped in cycles I couldn’t control.”
“I was tired all the time but couldn’t fall asleep — or stay asleep. Nights felt endless, and days felt foggy. Medication helped reset my sleep, and for the first time in a long while, I woke up feeling rested and clear.”
“My moods were unpredictable — I could feel amazing one week and hopeless the next. It was exhausting for me and confusing for those around me. Once I started medication, things evened out. I could finally build a life with more stability and peace.”
If you’re experiencing an emergency, call 911 or go to the nearest emergency room, especially if you are experiencing suicidal thoughts or feel unsafe at any point.
You can also call or text the 988 Suicide and Crisis Lifeline at 988 -they are available 24-hours a day. It’s free and confidential support. You can find out more or engage in live chat through their website.
If you or a family member in Massachusetts is experiencing a mental health or substance use disorder crisis, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 877-382-1609 for help.
Crystal Lake Wellness is unable to schedule emergency appointments, and has no on-call clinicians. There is no after-hours monitoring of email or phone calls/messages. As such, you should call 911 or go to the nearest emergency room or the local crisis team if that is what is necessary for you to maintain safety.
Crystal Lake Wellness serves patients 18 years of age and older.
New patients may request an appointment via the Book An Appointment page on the website. You will receive an email with a link to some intake and consent forms that need to be completed prior to your appointment. All forms must be submitted within 72-hours of receiving confirmation for your appointment or your appointment will be cancelled. You will be able to reschedule once all forms have been submitted. you will also receive an email from Headway.co as they are my billing company.
Current patients can schedule, cancel, and modify their appointments by logging to the IntakeQ Patient Portal
Following the initial psychiatric evaluation, we will arrange subsequent appointments, typically lasting 20-30 minutes, to assess the effectiveness of the prescribed medications and address your evolving needs. While we are adjusting the medications, the follow-up visits are typically scheduled every 2-4 weeks, depending on your response to medication(s). Patients who are stable on their medication are generally seen every 1-3 months, depending on the diagnosis, medications, treatment plan, and individual needs.
If you need to reschedule your appointment, please log into the patient portal and click on “Manage Appointments.” Please reschedule or cancel a minimum of 24 hours in advance of your appointment time so we can offer your time slot to another patient waiting for care.
We understand that life happens and occasionally something unexpected may arise. In that case, please call or send a message via Patient Portal as soon as possible. Please be aware that late cancellations (less than 24 hours) and no shows will result in a fee (new patient psychiatric evaluation – $ 350; established patient follow-up appointment – $200). Arriving more than 15 minutes late to an appointment is considered a “no-show” and you will be charged the full appointment fee and asked to re-schedule. Please note that insurance can not be billed for missed appointments and we will charge your credit card to collect these fees.
We do not provide early refills for any controlled substances regardless of the reason.
As a new client of Crystal Lake Wellness, you’ll be able to create your account on headway.co. Just make sure to look for two different emails in your inbox: one from PracticeQ (the electronic medical record) and also one from Headway (insurance processor). For Headway, you’ll just have to make sure to put in my name, “Laura Rheault” under the Service Provider name. You’ll also be asked for your contact info, insurance info, and request to sign the HIPAA consent form. This is how your insurance will be billed.
Communication is so important! As for communication with me, you’ll also get an invitation from me via SpruceHealth. You can email, fax, and even text me through SpruceHealth.
Following the initial psychiatric evaluation, we will arrange subsequent appointments, typically lasting 20-30 minutes, to assess the effectiveness of the prescribed medications and address your evolving needs. While we are adjusting the medications, the follow-up visits are typically scheduled every 2-4 weeks, depending on your response to medication(s). Patients who are stable on their medication are generally seen every 1-3 months, depending on the diagnosis, medications, treatment plan, and individual needs.
When you schedule an appointment, you will receive a confirmation email that includes a link you can click on to join the video call with your provider. You will need a device with a camera, microphone, and speakers, along with a reliable network connection. Most patients use a laptop, tablet, or smartphone.
Payment is expected at time of service and can be provided by credit card through the patient portal or by check/cash (for in-office appointments only). You may have out-of-network (OON) benefits with your insurance company and if so, we can provide you with a “super bill” that you can submit to your insurance company for reimbursement. Submitting an out-of-network (OON) and seeking reimbursement is the full responsibility of the patient/guarantor. We recommend checking with your insurance regarding OON benefits prior to scheduling an appointment.
For self-pay patients, the following fees apply:
All other fees and fee policies are detailed in the policies and administrative forms you receive upon being accepted to the practice.
All patients are required to have a credit card on file in the electronic medical record. Your credit card information is safeguarded here and protected from security breaches. Crystal Lake Wellness, PLLC does not have access to the information, though we may extract payment according to the terms of our agreement. Payment can be made by cash or check (in office), through your credit card and/or HSA/FSA card. For self-pay patients the fee for the initial appointment must be paid in full at the time of booking. For existing patients, payment is due at the time of your scheduled appointment.
Please reach out to your pharmacy first to check if they have refills in their system – we generally provide sufficient number of refills to last until your next scheduled appointment. If there are no refills at the pharmacy, please send us a message via Patient Portal and allow 2 business days for your refill to be processed.
All medication changes/adjustments require a visit with your provider. Medication changes can not be approved without an appointment.
Some insurances require prior authorization before they cover certain medications. Prior authorizations typically take 5-10 business days to complete. If your insurance company does not cover prescribed medication, you may chose to pay out-of-pocket. Several resources, such as GoodRx and CostPlusDrugs mail-order pharmacy, are available to help with the out-of-pocket costs and we will be happy to provide you with additional information on these programs.
